![]() (The customer she was helping was buying plastic storage bins with covers) - The other sales associate told me he was busy with a customer and would be for at least another hour. I followed after 1 minute and asked her why she just left me when I was about to make a purchase and she directed me to another sales associate. They both just walked away to another part of the store. She said they did not make electric dryers that way so I took her on her word and was about to tell her I would purchase it when another customer interrupted us and asked a question. A sales agent approached me and asked me if I had any questions - I asked if the dryer was energy star rated. When I arrived at store I immediately found what I was looking for - A clothes dryer within my budget. (AKA let some stranger into your home and have them tell you what you should buy from Sears) This is an embarrassing and rather insulting gesture and goes to show exactly how Sears is willing to treat their customers. The only thing offered to me is some kind of free consulation. This is the worst customer service I have ever dealt with and only wish there was a way to actually get what you paid for, at the time it was agreed on. I will never buy from Sears ever again and will advise anyone considering to make a purchase to go somewhere else. None of the call repersenatives will connect me to a manager or supervisor, and still this has not been resolved. ![]() I have spoke with "customer service" every single time, explaining what happened and to get the calls to stop, but I still get calls, everyday, sometimes just an hour after I spoke witht them. They have been calling now for about 5 days straight about dropping off and picking up a different order of something every day at least 4 times a day. There is never at any time an order to pick up anything from my apartment, so why is that all of a sudden something they have called about. After picking it up and installing it myself, I still have been getting calls from Sears saying the order to pick up a dryer from my apartment was going to be delayed. This took a whole 2 hours at the store just to pick up the dryer I paid for! Seeing as how the delivery service I paid for didnt ever finish the job, I demanded half the delievery fee back, this simple transaction still took an entire hour to complete. I went to the store anyways and had a manager get the same dryer from the back room. The agent said that I could not pick up the dryer even though I had alread paid for it. ![]() I told them I would pick it up at the store myself. Having taken the day off I could not afford to take another. ![]() I then got a call that morning saying the order was delayed and would not be delievered, when I called to find out when it would be shipped, I was told it would be the next day. I never got a call that night to give me a delievery time, but I took the day off work to wait for the delivery. ![]() I was told by both the delievery guys and the customer service repersenative over the phone that it was a mistake and it would be delievered tomorrow. I bought a washer, dryer, and table for my new apartment that was suppose to be delievered on Friday, Sears delivered the washer and table but never delievered the dryer. ![]()
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